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1. Introduction

Welcome to Burrwood Vet! These Terms and Conditions outline the rules and regulations for the use of our website, https://burrwoodvet.com, and the services we provide, including SMS communications. By accessing this website, using our services, or opting into our SMS communications, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website, services, or SMS communications.

2. Services

Burrwood Vet provides veterinary care, consultations, and related services. The information and content on our website are provided for general informational purposes and do not constitute professional veterinary advice. For specific concerns regarding your pet’s health, always consult with our licensed veterinary professionals.

3. Appointments and Cancellations

  • Scheduling: You may schedule appointments through our website, by phone, or in person at our clinic. All appointments are subject to availability.
  • Cancellation Policy: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. We reserve the right to charge a cancellation fee for no-shows or last-minute cancellations.
  • Arrival Time: Please arrive on time for your appointment. Late arrivals may need to be rescheduled.

4. Fees and Payments

  • Consultation Fees: All fees for consultations, treatments, and services will be communicated to you before the appointment. Payment is due at the time of service unless otherwise agreed upon.
  • Payment Methods: We are a cashless facility and accept all major credit/debit cards.
  • Refund Policy: Payments for services rendered are generally non-refundable. Any disputes regarding fees should be addressed to our office directly.

5. SMS Communication

By providing your mobile number and opting into SMS communication, you consent to receive text messages from Burrwood Vet related to:

  • Appointment Reminders: Notifications about upcoming, rescheduled, or canceled appointments.
  • Service Updates: Important updates regarding our services, hours, or policies.

Message and Data Rates: Message and data rates may apply, depending on your mobile carrier and plan. Check with your carrier for specific details.

Opt-Out Instructions: If you wish to stop receiving SMS messages, you can reply with “STOP” to any message you receive. You may also contact us directly to be removed from our SMS list.

For more details, please review our Privacy Policy.

6. Medical Records

  • Record Accuracy: It is your responsibility to provide accurate and complete information about your pet’s health history. Inaccurate or incomplete information may affect the quality of care we provide.
  • Access to Records: You may request access to your pet’s medical records at any time. We comply with all applicable laws regarding the storage and sharing of medical records.

7. Website Use

  • Content Ownership: All content on our website, including text, images, graphics, and logos, is the property of Burrwood Vet and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content without our permission.
  • User Conduct: You agree to use our website for lawful purposes only. You must not engage in any activity that could harm or interfere with our website’s functionality or violate any applicable laws.
  • External Links: Our website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or accuracy of those sites.

8. Limitation of Liability

To the fullest extent permitted by law, Burrwood Vet shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of our website, services, or SMS communications. This includes, but is not limited to, damages for loss of data, profits, or any other commercial or personal losses, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold Burrwood Vet, its employees, agents, and affiliates harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of our website, services, or violation of these Terms and Conditions.

10. Privacy

Our Privacy Policy, available at https://burrwoodvet.com/privacy, outlines how we collect, use, and protect your personal information, including information collected through SMS communications. By using our website and services, you agree to the terms of our Privacy Policy.

11. Changes to These Terms

We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page, and the revised terms will take effect upon posting. It is your responsibility to review these terms periodically for any updates.

Effective Date: November 19, 2024

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Michigan, United States of America, without regard to its conflict of law principles.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us: